Privacy Policy
Introduction
At Dental Garden, we are dedicated to safeguarding your privacy and ensuring the confidentiality of your personal and health information. We take pride in our commitment to protecting your data and providing you with the highest level of care. This privacy policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988, the Australian Privacy Principles, and the Health Records and Information Privacy Act 2002 (NSW).
Collection of Personal Information
To provide you with exceptional dental care, we collect personal information that is essential for our services. This may include:
- Your name, address, date of birth, and contact details
- Medical history and health information
- Payment and insurance details
- Emergency contact information
- Details of your dental treatment and care
We collect this information directly from you or, with your consent, from third parties such as other healthcare providers. Rest assured, we only gather the information necessary to ensure you receive the best possible care.
Use and Disclosure of Personal Information
We use your personal information to:
- Provide outstanding dental care and treatment
- Communicate with you about your appointments and treatment
- Process payments and insurance claims
- Comply with legal and regulatory requirements
- Continuously improve our services and patient care
We may disclose your personal information to:
- Other healthcare providers involved in your care
- Health insurance companies
- Regulatory bodies as required by law
- Trusted third-party service providers who assist us in delivering our services, such as IT support and billing services
We will only share your personal information with your consent or as required by law, ensuring your privacy is always our top priority.
Use of Cookies and Tracking Technologies
To enhance your experience on our website, we use cookies and similar tracking technologies. These tools help us understand how you use our site and allow us to improve our services. Cookies are small data files placed on your device when you visit our website, and you can control their use through your browser settings.
Google Ads and Remarketing
We use Google Ads and remarketing services to share the benefits of Dental Garden with a wider audience. Google Ads allows us to display ads to you based on your past visits to our website, using cookies and other tracking technologies. You can opt-out of Google’s use of cookies by visiting the Google Ads Settings page.
Google Analytics and Google Tag Manager
We use Google Analytics and Google Tag Manager to gain insights into how you use our website. This information helps us understand user behavior and continuously improve our website and services. Google Analytics uses cookies to collect information such as your IP address, browser type, and pages visited. Google Tag Manager helps us manage and deploy marketing tags on our website without modifying the code. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Data Security
We take every precaution to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Our measures include:
- Secure storage of physical and electronic records
- Access controls and encryption
- Regular staff training on privacy and data protection
- Routine audits and reviews of our data security practices
Access and Correction
You have the right to access and correct your personal information held by us. If you wish to access or update your information, please contact us at [contact details]. We will respond to your request promptly and may charge a fee to cover the cost of providing access.
Complaints
If you have any concerns or complaints about how we handle your personal information, please contact us at admin@dentalgarden.com.au . We are committed to addressing your concerns and will investigate and respond to your complaint in accordance with our complaints handling procedure. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NSW Information and Privacy Commission (IPC) for further assistance.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Dental Garden
107 Pittwater Road
Hunters Hill NSW 2110
02 9363 9190